At United Refrigeration, we take immense pride in the feedback we receive from our valued customers, as their reviews are a testament to our commitment to delivering exceptional service. Every piece of feedback helps us assess our performance and continually refine our approach, ensuring that we not only meet but exceed the expectations of those we serve. Our dedication to customer satisfaction drives us to provide reliable, professional, and timely service, reinforcing that we are not just fixing machines but building lasting relationships. With each positive review, we are inspired to maintain the high standards that have earned us the trust of businesses across The Villages and beyond, proving that our passion for excellence resonates far beyond the ice machines we repair.
Great service, everything was explained to me. Including tips on keeping the system running great.
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2/18/2026
Kathy Monet-Smith
Charlie did a great job, very professional , prompt, and helpful. I would recommend United Ref. And Charlie at any time.
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2/11/2026
Florence
I highly recommend United Refrigeration Heating and Air!!!
I recently relocated and my former HVAC company at my previous home does not service the area I moved to.
After looking over United’s website and reading the reviews I contacted the company. Kristen was extremely helpful, answering all my questions for me. I had my first bi annual maintenance visit with this company and can’t not praise them highly enough. The entire team’s professionalism and the way they were “present” for all my many questions made me feel heard and valued. This is a competitive world we live in and good customer service is hard to find. I had that with my HVAC company in the previous area and was happy to find this with United as well. The technicians are all knowledgeable and answered all my questions. The maintenance visit was deserving of more that 5 stars but that is all the system allows.
Kristen, Mike, David and Carlos thank you for taking such good care of me and my HVAC system!! See you in July :))
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2/09/2026
Brian Bento
Lance was great, he treated us like family and gave a good deal on a great system and the installation crew was awesome too, they were polite and prompt, did a bang up professional job and cleaned up after themselves, as a matter of fact aside from having a new HVAC system they left no trace that they were ever there. Thank you United.
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2/05/2026
Meryl Passmore
This is our third annual inspection. We are impressed with Charlie M’s attention to detail and earnest approach. Hope to see him next year.
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2/03/2026
Deborah Durham
Lance the sales rep was very knowledgeable and suggested we have a service tech. Charlie the service tech came out and thougherly serviced our unit. He took pictures of our AC unit and at the end he went over any potential issues that could arise. I would highly recommend this company in the future.
Very professional.
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2/01/2026
John Lombardo
Outstanding service.
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1/29/2026
Gary Forney
Just had semi-annual maintenance performed by Charlie. He’s been my guy for the last several visits. As usual he’s always friendly, polite and does great job.
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1/20/2026
Kristy Clark
Kristen in the office was so helpful with organizing a quick maintenance appointment and Charlie was great! Very thorough and explained everything I needed to know.
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1/19/2026
David Gerisch
Had our routine annual service call for both our home heating/cooling unit and our mini-split. Charlie was friendly and professional and did a great job. Answered all our questions
We would highly recommend United.
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1/12/2026
Judie Keefer
LOVE United Refrigeration. Thank you Scott Edwards and Raja’H!
for my 6 month maintenance today. You are my favorites!
I have been a customer for 20 years and UR has always answered on a timely basis and maintained my system as required. I have had maintenance and also replacement of units by this amazing company Again, thank you!
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1/05/2026
Amanda Kurtz
Well i just enjoyed watching the crew in Ocala having a little break. All of them looked happy and glad to work for a great company! Thanks for the entertainment ! Merry Christmas and Happy New Year!
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