United Refrigeration Reviews
01:29 08 Nov 21
19:02 03 Oct 21
Our recommendation for United Refrigeration is the story of our recent needs. United has stepped up two times in as many years to provide quality, price, and commitment in providing for our air conditioning needs. First, they provided us with a Mini- split on our lanai. This system has worked flawlessly in the 1-1/2 years it’s been installed.But, this recommendation is more for the replacement heat pump (air conditioning) system we just had installed. Our story started with the failure of our 12 year old system not being able to hold a charge of coolant. All the coolant would leak out in a 48 hours period. I immediately started contacting local air conditioning companies to get quotes and check availability. Of the three business I contacted, only one responded in a matter considering our comfort and need. United Refrigeration’s salesperson Kelly Lafler, contacted me within an hour of my initial call. He wedged an in home consultation into his busy schedule that day. During our consult, Kelly repeatedly said he would take care of our needs. We found that the issues with all of the companies were not so much price, but equipment availability and installation timing. After shopping, we decided to hire United Refrigeration to replace our heat pump and air handler.During our one- week wait for installation, Kelly provided us with coolant service to maintain our comfort. At, the prescribed time, the United Refrigeration installation team showed up and worked tirelessly for 8 hours plus to remove and replace the heat pump. The new Mitsubishi unit is super quiet and efficient. Within two hours of completion, the house was cooled down to our normal operating temperature.We are thrilled with the quality, price and commitment of United Refrigeration. We would not hesitate to recommend them for any air conditioning needs.
11:54 29 Sep 21
United is "outside the bubble" regarding The Villages. They offered a quote for installing a mini-split including blown insulation for the lanai and surge...
18:57 02 Jul 21
We recently began to have issues with an aging AC unit at our house. I spoke with Stephen at United Refrigeration and he assisted me with setting up an appointment. I knew we needed a new unit, so I requested a sales meeting. I have a busy work schedule, so Stephen and Kelly were flexible with the appointment times. We met at about 6pm and worked out a deal. Seven days later and I have a new unit that is working flawlessly. I appreciated Kelly (sales) asking questions to understand my needs. Kelly and Stephen provided several options without trying to over-sell. I have another unit that I will be replacing soon and cannot imagine receiving better service than United Refrigeration. Thank you Kelly and Stephen. See you soon for the second unit.
21:46 18 Jun 21
I am completely satisfied with the business structure for homeowners and the professionalism from office staff and the knowledgeable and skilled technicians. My questions receive appropriate responses along with actual demonstration if appropriate. I appreciated United Refrigeration, Inc and definitely rate them five stars. Thank you.
00:30 30 Apr 21
19:22 22 Apr 21
Great business that's owned and operated locally. Great customer service. Clean, friendly technicians.
14:32 05 Apr 21
An important feature of a vendor I use at my home is communication and follow through. United delivered on both. The original salesman, the office service manager, and the technician all were immediately available through text or call. The install of our new HVAC system was done on time and as promised. The quality of the system is superior - we didn't know what we were missing with our old system (namely quiet and efficient delivery of air and heat). I highly recommend United.
18:46 04 Apr 21
18:30 09 Mar 21
Two friendly and very professional young men installed our new HAC system this week and completed the job in about six hours. The system is working well and the price was very reasonable.
12:22 03 Mar 21
Thanks United, I finally found a dependable AC company that's easy to work with , Knowledgeable, with a professional office staff/field technician's, and...
20:41 19 Jan 21
We had our AC and heat pump replaced by united. 2 very professional young men showed up and did an excellent installation. Within 6 hours replaced every part of our system and repaired air box where moisture damaged it. This was one of the most positive experiences we have had from the young woman that took our initial call to the sales person that wrote the job up to the hard working installers.I would recommend this company to any of my friends in the villages. This company treats its customers right.
08:55 18 Jan 21
I have been using United for years, and they have always done a great job for me. Last year alone, they replaced 3 AC units in my rentals properties. I got...
12:59 27 Dec 20
They are the best!!! Very knowledgeable and honest!!!
23:13 25 Oct 20
I had another AC company install a brand new rooftop unit. It was a nightmare! Water poured into my condo every time it rained for two years. I could not find a company that would touch it or knew what they were doing. United was amazing! They had to reinstall the unit and fix everything that was done wrong. The owner went above and beyond all my expectations. This is my company for life!!!
16:28 25 Oct 20
This company is amazing! I had a new rooftop ac installed from another company that was a nightmare. Rainwater poured into my condo for two years. I...
14:24 18 Aug 20
For the past two years, I have never had to complain about their service. Prompt, professional and courteous staff, Keep up the Good Work!
18:39 26 Jul 20
16:40 05 Jul 20
They worked with my schedule because of Covid 19 issues and I was very happy with their service
20:24 15 May 20
All of their employees were outstanding. Kelly, their sales rep., combined product knowledge with and understanding of our wishes. That made for a very relaxed experience. The men involved in the installations did not waste time but made certain that we knew what they were doing. I must add that the county official who conducted the inspection stated, "those guys did a great job for you". Thank You Len and Ellyn Ceglie
20:00 21 Feb 20
11:45 02 Dec 19
15:45 20 Nov 19
We were very impressed with Kelly the consultant. He explained all the details of the proposed Mitsubishi split system, operation, best location, etc. his installation team were very professional and informative during the installation. It seemed that when ever we called Kelly he answered the phone or returned the call within a few moments. He was very professional in all our dealings. After interviewing a few competitors for the same unit, he made us very comfortable that we made the correct decision to selected United hvac. In addition we will transfer our home hvac system to his company for the periodic maintenance
05:03 18 Nov 19
This company is just awesome. I've had the pleasure of meeting the owners and some of the staff previously. My AC unit was on the fritz. They came out for a...
13:58 02 Nov 19
This is by far the most professional, honest, courteous and reasonably priced A/C and Refrigeration company I have ever dealt with in my 24 years in business in Florida. They will never disappoint you!
00:11 30 Aug 19
23:05 23 Jul 19
We live in The Villages, FL. United Refrigeration is a hidden gem. We were interested in putting a ductless room air conditioner in our bedroom. We wanted to get quotes from a few service providers. I had seen rave reviews about United Refrigeration on the Nextdoor app. So, I decided to call them for an estimate. Kelly came to our home and offered various alternatives to us. We were so impressed with Kelly, their customer service, installation team, reasonable prices, and so on - that we have switched to them from the large company that dominates the service in The Villages.
15:22 05 Jul 19
Being 2 homes on our street needed a new unit and ours was ten years old like theirs we had Kelly come to our home 18 months ago to discuss a new unit. We wanted to be informed about our options so when our unit stopped working we were prepared for a new one. We were impressed with Kelly’s recommendations. Last week our unit stopped working and all we had to do was call Kelly and his response was immediate. He answered any questions and concerns we had. Kelly and his crew installed a new system. The entire team were very helpful, professional and worked the entire day in the summer heat to get our new unit up and running. Highly recommend Kelly and United Refrigeration.
17:38 25 Jun 19
I recently had United replace my undersized builder grade AC unit with a new Bryant system. Pricing was very reasonable compared to the competition and Kelly was great at answering all of my questions. The installation went without a hitch, as the installation crew & Kelly were professional and courteous. Now my house actually stays nice and cold and my power bill has gone down. I would not hesitate to use United again.
17:22 22 Jun 19
We chose United Refrigeration over two other reputable contractors to install a Mitsubishi dehumidification system in our enclosed lanai for two reasons. First, we were impressed by Kelly Lafler's experience and knowledge and second, he gave us a very competitive bid. The installers, Corey and David, did an excellent job and completed the project in one day. The whole process was smooth and very efficient. We would highly recommend them!!
22:35 20 Jun 19
I chose to hire United Refrigeration over another major company in The Villages. Kelly came to my home on the date and time promised. He gave me a very competitive bid on a Mitsubishi mini-split for my enclosed lanai. His team of David, Corey, and Frank were very professional and meticulous in the installation of the unit. They also blew in insulation above my lanai which makes this system much more energy efficient. I would highly recommend United Refrigeration for installation of mini-split or any air conditioning needs in your home.
09:23 12 Jun 19
We just had the Mitsubishi unit installed on our enclosed Lanai. Kelly and the crew were phenomenal. Far different than the larger company in the Villages that never followed up after the sales call. I would highly recommend without question.
16:44 06 Jun 19
15:22 06 Jun 19
Have been using United for my business and residential HVAC needs for the past 10 years. Always prompt, professional service!
22:53 02 Jun 19
Always fast with response time and very knowledgeable staff, Angela is wonderful to deal with.
15:18 13 May 19
19:55 16 Apr 19
Very good service.
22:49 15 Apr 19
Ray did a great job! He showed up on time and when the work was completed he explained and showed me what he had done
19:31 11 Apr 19
I just had my heating and AC replaced by United. The salesman Kelly Lafler and all the installers were very good. Kelly was great to work with. He did exactly as he said he would and was always courteous and punctual. I definitely would recommend United if you need their services. The installers were all very good, worked steadily and explained as they went what was going on. I’m sure I’ll be happy with their work for years to come.
18:40 25 Feb 19
Yourtruck came flying into the parking lot and almost hit my van. When I got out of my vehicle and looked, he stopped about 1 inch from my bumper. No I am sorry, nothing. He waited until I walked into the building and then moved his truck with the latter's on the top and United Refrieration printed on the box of the truck. He got out of the truck and started yelling at someone on the phone.
19:56 25 Oct 18
We use them to repair our commercial ice machine. They really work hard to find the problem and solve it. They truly know their stuff!
18:29 26 Jun 18
I recently hired this company to replace a heater unit. I must say they promised the sky to me, though delivered hell.They came out as the promised to, checked out the heating system and confirmed it is bad and i need to replace it. I agreed to do so under their recommendation. When the work was done i paid them in full. They assured my family, without a doubt, that we will be covered if anything goes wrong for a full 6 months.Sure enough, about 3 weeks after the job was done, the heater stopped working, when we called back, they said they will send out a technician to fix it. They sent him out, though he billed us another $345 to fix the issue, I was like WHAT?????? But they could care less.It was clear to me, that this company only cares about one thing, $, not about their clients. I don't understand how people can be so dishonest in doing business.Lesson learned, i will never call them again.
21:55 29 Jun 17
I've used United for last 6 years on multiple locations and have experienced great service every time!Very ethical! Great experienced technicians!You will not be disappointed!